Terms of service

Terms of Service

Effective Date: 15/4/2025

Welcome to Novi. By accessing or using our website, placing an order, or interacting with any of our services, you agree to the following terms and conditions. Please read them carefully before using our site.

1. Overview

This website is operated by Novi. Throughout the site, the terms “we,” “us,” and “our” refer to Novi. By visiting our site or purchasing something from us, you agree to be bound by these Terms of Service.

2. Online Store Terms

  • You must be at least the age of majority in your country or have permission from a parent/guardian to use this site.

  • You may not use our products for any illegal or unauthorized purpose.

  • A breach or violation of any of these Terms will result in an immediate termination of your services.

3. Products & Pricing

  • All prices are listed in EGP and are subject to change without notice.

  • We strive to ensure that product descriptions, images, and prices are accurate, but we do not guarantee the absence of errors.

  • We reserve the right to modify or discontinue a product without notice.

4. Orders & Payment

  • When you place an order, you agree to provide accurate, complete information.

  • We reserve the right to refuse or cancel any order for any reason, including suspicion of fraud or error.

  • Payments are processed securely through third-party payment gateways (e.g., instapay , telda).

5. Returns & Exchanges

  • We accept returns and exchanges within 14 days of delivery, provided items are unused and in original condition.

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • For full details, refer to our Return Policy.

6. Intellectual Property

All content on our site — including images, text, logos, and graphics — is the property of Novi and may not be used without our written permission.

7. User Comments & Feedback

If you send us creative ideas, suggestions, or feedback, you agree that we may use them without restriction, and without compensation to you.

8. Third-Party Services

We may use third-party services for payments, shipping, and analytics. We are not responsible for how these services operate or how they handle your data. Please refer to their respective terms and policies.

9. Limitation of Liability

To the fullest extent permitted by law, Novi is not liable for any indirect, incidental, or consequential damages related to your use of our products or website.

10. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms at any time. Updates will be posted on this page.

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