Privacy policy

At Novi, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Last updated 15/4/2025

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

  • Personal Information: Name, email address, phone number, billing and shipping address

  • Payment Information: Collected securely via our third-party payment gateway (e.g., Telda , Instapay)

  • Device Information: IP address, browser type, time zone, cookies, and how you interact with our website

  • Order History: Products purchased, dates of purchases, and any returns or exchanges

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders

  • Communicate with you (order updates, offers, or customer support)

  • Improve and personalize your shopping experience

  • Detect fraud and maintain security

  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties to operate our business effectively, such as:

  • Payment Processors 

  • Shipping Partners (e.g., courier services)

  • Analytics Tools (e.g., Google Analytics)

  • Email Marketing Platforms (only if you subscribe)

Each third party is required to safeguard your data and use it only for the services they provide to us.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and to collect analytics. You can control cookie settings in your browser and opt-out of some tracking tools.

5. Your Rights

Depending on your location, you may have the right to:

  • Access or update your personal data

  • Request deletion of your data

  • Opt out of marketing communications

  • Lodge a complaint with your data protection authority

You can contact us at any time at hello@wearnovi.store for data-related requests.

6. Data Retention

We retain your information as long as necessary to provide our services and for legal/compliance reasons.

7. Security

We implement industry-standard measures to protect your data. However, no method of transmission over the Internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:
📧 hello@wearnovi.store